Ash Cloud Car Hire Cancellations – No Fees From These Companies

The most recent eruption of the Grimsvotn volcano in Iceland’s Vatnajokull National Park means that once again, ash clouds have been causing disruption to flights in and out of airports across the UK, especially in Scotland.

Things seem to be improving as I write, but if you have been or will be affected by this problem and are concerned about having to cancel or rearrange your car hire arrangements, the following companies have announced that their normal cancellation fees will be waived for cancellations caused by ash:


A message on Europcar’s website states that customers cancelling because of the ash clound can get a full refund but that they should call 08713 849 847 (24 hours) to cancel – cancelling online via the Europcar website may incur an automatic £45 fee.

Europcar says that it currently has enough capacity to meet customer demand for alternative travel arrangements, including one-way hires between UK airports. Call 08713 849 847 for further help.


Avis says that it will not be charging a non-cancellation fee for customers who do not show up due to ash disruption – so you do not need to call them to cancel your booking.

Avis also says that pre-paid bookings during this period that cannot be taken due to ash cloud disruption will be fully refunded. Email to claim your refund.


Sixt says it is currently waiving cancellation fees on pre-paid bookings at all UK airport branches which are affected by the Icelandic ash cloud.

Anyone with any questions or wishing to book a one-way car hire between UK airports should contact Sixt’s reservations team on 0844 248 6620 (7am-4am).

Other Companies

It is worth noting that these companies are providing refunds for customers who booked directly with them. If you booked through a broker, such as Holiday Autos, you may find that a different cancellation policy applies.

If you have any news about other car hire companies’ refund policies for ash cloud disruption, leave a comment below.

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