Sixt Waives Cancellation Fees For Potential BAA Strike Victims

BAA Strike Update 17/08/2010: BAA has made an improved pay offer to members of the Unite union who were threatening to strike over the August Bank Holiday weekend. The strike threat has now been lifted for the time being and BAA staff will vote on the new deal. The union is backing the new deal and urging its members to accept it.

—–

Airline passengers have been hit hard by disruptions this year. First it was unusually large amounts of winter snow, then it was volcanic ash from Iceland. Now, there’s the threat of a BAA strike that could close down several airports over the August bank holiday weekend (click here for the latest news from BAA).

The knock-on effect for car hire companies has been considerable – and a fair number of travellers have found themselves out of pocket due to cancellation fees levied on them when they didn’t (couldn’t) turn up for their pre-paid car hire bookings as a result of cancelled flights.

Car hire firm Sixt has decided that this is a little bit unfair and has announced that:

SIXT have decided to waive cancellation fees on pre-paid rentals, for any customer booking directly with SIXT who may be affected by the strike.

Sixt says:

“we’ve grown tired of events and circumstances affecting travellers who choose to book a hire car with Sixt and are not wanting to punish customers for circumstances that are out of their control.”

Potential car hire customers should read this announcement carefully, however. The cancellation fee waiver only applies to customers who have booked pre-paid rentals directly with Sixt – not customers who booked through a broker or who didn’t choose to pre-pay.

Despite this, it’s a welcome move from Sixt – hopefully other car rental companies will follow suit.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.